Returns & Exchanges

At Sunstone Permanent Jewelry, we strive for perfection in every weld, but we understand that adjustments may be needed. While custom-fitted permanent pieces are generally final sale, we offer comprehensive support for repairs and chain adjustments to ensure your jewelry lasts a lifetime.

Return Process

• 1.
  Evaluate the Piece

  Examine your jewelry to determine if the issue is a broken weld, a snapped chain, or a sizing preference that needs adjustment.

• 2.
  Contact Our Studio

  Email our support team with your order details and a photo of the item to schedule a complimentary re-welding or consultation.

• 3.
  Book a Reweld Session

  Visit one of our pop-up locations or our main studio to have your permanent jewelry professionally serviced by our skilled technicians.

• 4.
  Final Inspection

  Our team will perform a stress test on the new link to ensure the integrity of the piece before you leave our care.